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An applicant has the right to appeal and to receive an informal review and in some cases a fair hearing. If an Applicant chooses to submit a request for an informal review, Applicants must submit a written appeal request for an informal review no later than:

1. Thirty (30) calendar days from the postmarked date of the benefit or denial notification;
2. Ninety (90) calendar days from the date of application, if the application has not been approved or denied within 30 business days from the date of application; or
3. Ninety (90) calendar days from the postmarked date of the request for refund of an overpayment.

Written requests for appeal may be mailed to MaineHousing, 26 Edison Drive, Augusta, Maine 04330.

Informal Review: Informal reviews are intended to provide a minimum hearing requirement and are not as elaborate as fair hearings. An applicant may request, in writing, an informal review for any dispute. The informal review will be conducted by a person other than the one who made or approved the decision under review or a subordinate of this person. MaineHousing will review the file, conduct necessary research, and give the applicant an opportunity to present written or oral objections to the decision under review. In rendering a decision MaineHousing will evaluate the accuracy of the calculations, the level of documentation provided by the applicant, and the accuracy of the decision. MaineHousing will communicate the results of the review to the applicant.  

Fair Hearing: MaineHousing will provide an applicant an opportunity for a fair hearing if the applicant’s claim for assistance has been denied, or not acted upon with reasonable promptness, or the applicant disputes the benefit amount. MaineHousing will also provide an applicant an opportunity for a fair hearing if the applicant is required to refund an overpayment.